Friendly Asked Questions

If you change subscription plan for the current period, the price will be calculated depending on the price difference between the two plans as well as the using of the current plan. As an example, you are billed on the 1st of every month, and you execute a plan change half way through the billing cycle (in this case, mid-month on a monthly cycle - eg. the 15th of the month). In this case you have already paid $10 and used half of that (because they’re half-way through the month). When you switched to the new plan which has a price of $30.00, the unused portion of their previous cycle (in this case $5) is applied as a credit. The cost of the new plan for the rest of the billing cycle (ie. the remaining 15 days of the month) would be $15. Applying the $5.00 credit to this amount, results in a prorated cost of switching from the Basic to the Pro plan of $10. This amount will be added to their next billed amount.

Debt for additional views accumulates when you have exhausted the number of views according to your subscription plan. We did this for your convenience, so that you do not worry about the counters turning off when you go beyond the plan. Debt will be automatically charged for the next payment plan subscription. If you want to unsubscribe from the plan and you have a debt, the system will ask you to pay for it. After payment occurs, you can unsubscribe from the plan.

PromoFeatures is a service that allows you to enhance the conversion of purchases of your product. Using it, you can create countdown timers for emails and web pages. They encourage the target audience to buy, limiting the time of the action, creating the effect of urgency and / or the effect of shortage of goods.

You can easily change the look of any countdown counter as you wish. To do this, we offer powerful functionality with which you can easily customize the appearance of the counter to your design.

In order to remove the brand signature in the countdown timer, you need to use any chargeable plan.

Every time when counter is loaded from a letter or website, you get 1 "view". In substance, this is a unit of measure for your plan. If you are on a paid plan and you have exceeded "Limit views", then you will be counted "Over views" for which you will need to pay extra.

In this case, the system will turn off the show of counters.

Your information can be found here '/account/plans’. You should be logged in to see your subscription plan, also you can update your plan or cancel it.

Yes, It is possible. You should contact the support service.

You can simply cancel the subscription plan and your account will automatically switch to a free plan. If you want be fully removed from the system, please contact customer support.

The difference in technology: the timer for letters is an animated GIF picture, the cycle of which is 1 minute, and the timer for Web pages is javascript code, collected in a separate file, it doesn`t have a loop, but works as a full-fledged dynamic part of the page, and requires less time to download. Unfortunately, this technology doesn`t work in emails.

"Bandwidth" is the amount of traffic your counter will use for a single display to the user. The greater this value, the longer the counter will be loaded by the user in the letter. This is necessary so that you can do faster counters.

Log in to the system and then in your account click on your name in the upper left corner and go to "Account Settings". In Setting Up Your Account, click on "Change Password" and fill in the required fields.

Yes, they are. Payment processing takes place through the Paddle.com system. The reliability of paddle.com is certified by GoDaddy Secure Web Site, verified by Visa and MasterCard SecureCode.

Changing the plan takes some time, the payment system checks your payment and then informs us that everything is successful. Time to check takes from 20 seconds to 10 minutes. If your payment has not changed yet, please contact support and we will check it by ourselves.

We accept PayPal and all major credit cards.

Probably, you are trying to add this code directly to an email created in your email client (for example, Gmail, Hotmail or Outlook). The countdown timer will be displayed correctly if the letter is formatted as an HTML document, and not as plain text. Most email clients support HTML, but not all of them provide a simple way to create HTML emails. We recommend to use html email template, for example, MailChimp, Campaign Monitor, ActiveCampaign.